Call Center Representative Job

Filed in JOBS by on 9:01 am

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Job Description

Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
Building lasting relationships with clients and other call center team members based on trust and reliability.
Utilizing software, databases, scripts, and tools appropriately.
Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
Making sales or recommendations for products or services that may better suit client needs.
Taking part in training and other learning opportunities to expand knowledge of company and position.
Adhering to all company policies and procedures.

whatsapp only : 050 1727 581

Skills

High School Diploma or equivalent.
More education or experience may be preferred.
Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
Understanding of company products, services, and policies.
Proficiency with computers, especially with CRM software, and strong typing skills.
Ability to ask prying questions and diffuse tense situations.
Strong time management and decision making skills.
Adaptability and accountability.
Fluency in multiple languages may be desired.

Job Details

Job LocationDubai, United Arab Emirates
Company IndustryCall Centers & Customer Care Outsourcing
Company TypeEmployer (Private Sector)
Job RoleCustomer Service and Call Center
Employment TypeFull Time Employee
Monthly Salary RangeUnspecified
Number of Vacancies4

Preferred Candidate

Career LevelFresh Graduate
Years of ExperienceMin: 1 Max: 2
DegreeHigh school or equivalent

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