Customer Service Officer – ADIB

Role: Customer Service Officer    – For UAE National Only                        
Location: Home finance – Dubai

Role Purpose: Deliver Excellent customer service in accordance with agreed standards

Reports direct to: customer service manager

Key Accountabilities of the role 
    Responsible to close customer complaints and ensure that customer is satisfied with the service provided
    Ensure TAT is adhered to and where possible exceed customer expectations
    Ensure customer is constantly informed on status of his/her query.
    Co-ordinate and liaise with other departments in a professional manner
    Deliver right levels of service skills support & coach other colleagues
    Participate in regular review and development meeting with key stakeholders
    Ensure compliance with bank policies

Results Required
    Positive customer feedback
    Ensure customer queries are resolved with agreed TAT
    Deliver professionalism when dealing with customers and other departments 

Specialist Skills / Technical Knowledge Required for this role:
    Customer service skills in order to resolve customer complaints
    Display flexibility in dealing with clients and other team members
    Good problem solving skills
    Excellent communication skills
    Excellent Decision making skills

Previous experience required (if any)   
    Previous banking experience in similar role
    Knowledge of regulated financial services and banking industries
    Detailed understanding of asset product
    In depth understanding of the internal process, procedures and internal systems

*For UAE National Only

Customer Service Officer