Customer Service Representative Job


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Job Description

 Agent is to answer all contact centre service calls with the appropriate greetings in a timely manner.
 Meets specific customer service performance standards.
 Identifies and handles customer requests completely and accurately
 Resolves customer issues and problems to the satisfaction of the customer.
 Educates customer about the organisation’s services and directs them toward available resources for help.
 Alerts management about issues or concerns that require escalation for complete resolution or which may indicate a larger, underlying   problem.
 Schedules, assigns or acts on any required customer follow-up in accordance with contact centre guidelines.
 Enters customer data and other relevant information into contact centre database as required.
 Suggests contact centre process improvements and participates in contact centre initiatives for increased effectiveness.
 Participates in team trainings and meetings to ensure his/her knowledge is up-to-date.
 Adheres to work schedule as planned.
 Ensures all outbound calls (follow–up) are executed in a timely manner.
 Inputs/retrieves text and voice messages accurately and efficiently.
 Performs other duties as assigned.

Call Center / BPO / KPO / Outsourcing

Helpdesk / Customer Service / Telecalling

Desired Candidate Profile

Urgent Hiring for Call Center Agents – Arabic speakers with Excellent English (Bilinguals only).
Required skills and criteria:
Arabic speakers with Excellent English.
Relevant contact center or customer service experience.
Proficient in MS Office with good typing skills.
Must be flexible to work in rotational shifts & public holidays.
Age must be below 35 years.
Available to start immediately.
Salary Package: AED 4,000 + Benefits as per the U.A.E labor law

Please send your CV to

Only Shortlisted candidates will be called for interview.

Kindly click on the link below to register yourself on our website to be considered for the interview:

Cupola Teleservices Limited

Cupola Teleservices is the Middle East’s pioneer in outsourced contact center services. Headquartered in Dubai, UAE, Cupola has been offering outsourced contact center services to blue chip multinational corporations, large regional conglomerates and emerging SMEs/startups since 1999. We have deep e xpertise and know-how across multiple industries built up over two decades of providing contact center services. Our industry experience spans technology, media & entertainment, retail & consumer, financial services, government, healthcare, industrials, food & beverage, transportation & logistics, real estate & hospitality and education.