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Agent is to answer all contact centre service calls with the appropriate greetings in a timely manner.
Meets specific customer service performance standards.
Identifies and handles customer requests completely and accurately
Resolves customer issues and problems to the satisfaction of the customer.
Educates customer about the organisation’s services and directs them toward available resources for help.
Alerts management about issues or concerns that require escalation for complete resolution or which may indicate a larger, underlying problem.
Schedules, assigns or acts on any required customer follow-up in accordance with contact centre guidelines.
Enters customer data and other relevant information into contact centre database as required.
Suggests contact centre process improvements and participates in contact centre initiatives for increased effectiveness.
Participates in team trainings and meetings to ensure his/her knowledge is up-to-date.
Adheres to work schedule as planned.
Ensures all outbound calls (follow–up) are executed in a timely manner.
Inputs/retrieves text and voice messages accurately and efficiently.
Performs other duties as assigned.
Desired Candidate Profile
Urgent Hiring for Call Center Agents – Arabic speakers with Excellent English (Bilinguals only).
Required skills and criteria:
Arabic speakers with Excellent English.
Relevant contact center or customer service experience.
Proficient in MS Office with good typing skills.
Must be flexible to work in rotational shifts & public holidays.
Age must be below 35 years.
Available to start immediately.
Salary Package: AED 4,000 + Benefits as per the U.A.E labor law
Please send your CV to firstname.lastname@example.org
Only Shortlisted candidates will be called for interview.
Kindly click on the link below to register yourself on our website to be considered for the interview:
Cupola Teleservices Limited