As a Customer Service Representative , you’ll assist our members by managing inbound and outbound calls to expedite home delivery of their prescription medication. You’ll also help them to better understand why our offerings fit their lifestyle, upselling our services to customers where appropriate. This role is on the front lines with patients and doctors’ offices, addressing customers with care, detail, and most importantly, empathy.
This isn’t your typical Customer Service role . In fact, we have a few perks up our sleeves. For starters, we offer four weeks of paid training, performance-based monthly bonuses and the opportunity for advancement after only 12 months of employment. (Did we mention our yearly competitive, yet friendly pumpkin decorating contest? It’s epic.)
How You’ll Make A Difference:
Help patients better understand the Home Delivery benefit. Use your expert knowledge and consultative sales approach to educate patients on the benefits of receiving their medication via home delivery, helping them to understand why it’s a good fit for lifestyle.
Help patients get the medication they need. You’ll research issues on benefits coverage with pharmacists and doctors’ offices and provide guidance to our patients about medication coverage.
Juggle multiple tasks without sacrificing attention to detail. You’ll manage multiple requests simultaneously as well as document conversations in our computer system.
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What You Should Have:
High School Diploma / GED required
2-3 years of relevant experience
General PC knowledge including Microsoft Office
Excellent communication skills (verbal and written)
Willingness to work a flexible schedule
What else you’ll love about working here:
Benefits that start on day one
Fun, friendly, and unique culture – Bring your whole self to work every day!
Choice of three unique medical plans
Prescription Drug, Dental, Vision and Life Insurance
Employee Contributions for HRA and HSA accounts
401K with Company Match
Paid Time Off and Paid Holidays
About Express Scripts
At Express Scripts, we dare to imagine a better health care system, and we’re driven to make it happen. Where some see obstacles, we see possibilities. We’re challengers, difference-makers and opportunity-seekers, united with our partners in pursuit of a simpler, more sustainable system and better health for all.
We have always acted first to take on the toughest challenges. We uniquely partner across the health care ecosystem to uncover opportunities, take action, advance health care and deliver better outcomes – like no one else can. We believe health care can do more. We are Champions For BetterSM.
Express Scripts, part of Cigna Corporation, unlocks new value in pharmacy, medical and beyond to further total health for all.
Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. We offer an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioral health, pharmacy, vision, supplemental benefits, and other related products. Together, with our 74,000 employees worldwide, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation.
When you work with Cigna, you’ll enjoy meaningful career experiences that enrich people’s lives while working together to make the world a healthier place. What difference will you make? To see our culture in action, search #TeamCigna on Instagram.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.