Director of Undergraduate Regional & Advising

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The Assistant Director of Academic Advising and Undergraduate Regional and Online Coordinator manages all aspects of the transfer credit evaluation process for undergraduate regional and online students, oversees the College’s prior learning assessment, coordinates all aspects of registration for undergraduate regional and online students, and supervises the Regional and Online Academic Advising team. He or she also serves as the primary support liaison to regional and online faculty by assisting with the daily operations of the Academic Advising Center that relate to undergraduate regional and online students as well as problem-solving related to academic degree planning.

Responsibilities include:

Serve as the supervisor of the Regional and Online Academic Advisors, including:

• Assist in the training and understanding of transfer credit evaluations, including how to propose substitutions and create academic plans.
• Train academic advisors on the PRIDE Advising model, an intrusive and developmental advising model.
• Oversee the eligible not registered data to assist academic advisors in getting new and current students registered.

Manage transfer credit equivalency system for Regional and Online undergraduate students, including:

• Complete transfer credit evaluations for prospective students; consult with faculty and chairpersons as needed; enter records in the student records system.
• Develop transfer equivalency charts for feeder schools.
• Coordinate development of program equivalency charts as part of equivalency agreements.
• Evaluate and process transfer credit pre-approvals for continuing students wishing to take college coursework elsewhere.
• Represent the Academic Advising Center at recruiting activities for regional and online undergraduate students.

Coordinate advising and registration for Regional and Online undergraduate students, including:

• Assist with planning for and oversight of all registration and advising functions of new student registration, including advisor assignments and training, developing advising resources, and advising sessions.
• Manage communication and outreach to faculty and professional advisors as it pertains to student registration and advising.
• Analyze registration data and creates registration plan for not-registered students.

Coordinate and monitor prior learning assessment for the College, including:

• Support and guide prior learning assessors and students through the process.
• Award pre-approved prior learning transfer credits to students.
• Train assessors and uphold CAEL guidelines and College policy for prior learning.
• Monitor and conduct analyses of outcomes to enhance prior leaning services.
• Oversee and possibly teach one section of the portfolio course.

Provide advising services for regional and online undergraduate students, including to students changing academic programs, those returning from leaves or withdrawals (former students returning), non-matriculated students, late registrats, etc:

• Respond to students, faculty, staff, and prospective students with question about academic programs, requirements, registration issues, and other academic concerns.
• Assist faculty and professional advisors as well as students with problem solving, advocacy, referrals, etc.
• Conduct exit interviews with students withdrawing or taking a leave from the College.

Master’s degree required in Student Personnel, Counseling, Higher Education Administration preferred with 3-5 years of work-related experience.

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Knowledge, Skills, and Abilities:

• Excellent communication skills and knowledge of developmental and intrusive advising practices.
• Ability to develop effective relationships with a diverse population of divers students and provide basic counseling and coaching.
• Strong computer, analytical, and problem-solving skills required.
• Experience with a non-traditional student population, regional and online programs, and a student records system or specialized database system preferred.
• Must be detail-oriented with strong organizational skills and the ability to work both independently and collaboratively with faculty and staff.
• Knowledge of Microsoft Office and Google Suite.

Occasional evening or weekend work required to attend programs including open houses or new student events.

Springfield College is committed to enhancing diversity and equity in education and employment. To that end, the College welcomes candidates from all backgrounds and lived experiences, who will contribute to a culture of inclusion and respect. For more information about Springfield College’s position on diversity and inclusion, please visit our Office of Inclusion and Community Engagement

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