Help Desk Administrator Middle East Broadcasting Networks Inc.

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Job Description

The Help Desk Administrator is responsible for providing Level 1 end-user, desktop and application support to MBN administration and all broadcast users. This will be the initial point of contact for all Help Desk requests.
The primary duties and responsibilities of the Help Desk Administrator include, but are not limited to:
 Network access
 Printer access, Help Desk Administrator Middle East
 General printer problems
 E-mail access and administration
 PC Hardware problems
 Application usage assistance
 Password management
 Coordinate problem resolution with user and engineering team
 Coordinate troubleshooting of complex issues
 Trouble Ticket Management (Handoff, aging, escalation)
 Logging trouble tickets
 Trouble reporting
 Trouble ticket transition (shift staff and other lines of responsibility)
 Trouble ticket escalation
Hardware and supply Provisioning
 Maintain a limited parts inventory ( i.e. toner cartridges, keyboards, mice, monitors, tapes, etc)
 Process special purchase requests.
Candidates are required to have:
Minimum of 2 years technical experience in a helpdesk/end user support customer service environment required.
Technical Education and Microsoft Certification(s) preferred.
Possess extensive knowledge of Microsoft Windows Operating systems.
Extensive knowledge of Microsoft Office Products.
Extensive experience maintaining and configuring Intel processor computer systems.
Proven experience in IT/Help Desk.
Excellent understanding of project management principles.
Demonstrated ability to apply IT in solving business problems.
Ability to set and manage priorities judiciously.
Excellent written and oral communication skills.
Excellent interpersonal/customer services skills.
Ability to present ideas in business-friendly and user-friendly language.
Exceptionally self-motivated and directed.
Keen attention to detail.
Superior analytical, evaluative, and problem-solving abilities.
Ability to work in a team-oriented, collaborative environment.
Excellent understanding of computer systems features, and integration capabilities.
MBN is an equal opportunity employer committed to workforce diversity.

Media / Publishing / TV / Radio / Outdoor / Digital

Helpdesk / Customer Service / Telecalling