Job description / Role

Job responsibilities

Receive Visitors
• Meet and greet company visitors and walk-in customers appropriately
• Determine visitor needs in a professional manner
• Manage, assist and guide visitors to the correct person or department.
• As you are the first point of customer contact in the organization you need to provide a fast and high-quality efficient service.

Answer Phone Calls
• Answer and address incoming phone calls in a timely and professional manner
• clearly determine the purpose of the call
• Deal with queries and provide correct information using professional telephone etiquette
• Provide general information about products and services.
• Forward calls to appropriate person
• Take and deliver messages accurately and completely

Manage Mail / fax
• Sort and distribute incoming mail and Fax
• Prepare outgoing mail for customers or couriers
• Respond to all email, fax and WhatsApp messages

Customer Service
• Get customer information and add new Business partner to the system.
• Updating database frequently
• prepare correspondence and documents if needed
• Giving necessary supports to all Department to ensure customer satisfaction.
• Receive and handle client complaints and comments
• schedule and follow up on appointments
• maintain and organize marketing materials

Requirements

Receptionist Requirements
• Prior experience as a receptionist or in a related field.
• Excellent written and verbal communication skills.
• Competency in software applications including Word, Excel, and Outlook.
• Arabic and English communication skills
• Age below 28

About the Company

 

STYRO is a leading integrated producer of Expanded polystyrene (EPS) offering solutions and services to customers in a variety of markets throughout the UAE and emerging markets.

STYRO Ltd. (STYRO Insulation Material Industries LLC) was established in the Millennium year 2000. For more than 15 years now, Styro has supported the market in different fields and services mainly Insulation, Construction, Decoration and Packaging. The manufactured product at our factory is Styro Expanded polystyrene foam, where others call it with different names like Styrofoam in USA, Thermocol in India and Pakistan, STYROPOR in Germany and some parts of Europe. As a factory based in UAE, we are also suppliers and dealers of other products like, Extruded polystyrene (XPS), Polyurethane / Polyisocynurate, Rockwool, Glass Wool and Geo-textile. Through the years, STYRO Ltd. became more than a Manufacturer of Expanded Polystyrene, but as a one stop full solution house servicing most sectors in GCC starting from UAE Cities like Abu Dhabi, Dubai, Sharjah and the northern Emirates reaching the neighboring cities like Muscat- Oman and Doha-Qatar, nevertheless our boundaries are unlimited in the Middle East.